Ontario Clinic Intake Management for Primary Care
ClinicHub helps Ontario primary care clinics reduce new-patient intake calls—while guiding unattached patients toward clinics that are accepting. When your clinic is not accepting new patients, we handle intake inquiries on your behalf: callers hear your current intake status and receive SMS next steps to nearby clinics with availability. No more repeating the same message. Patient attachment becomes possible; your front desk stays focused on patients you can serve.
ClinicHub also supports dental clinics managing Canada Dental Care Plan (CDCP) call volume.
For Dentists → Manage CDCP Calls
Finding a family doctor in Ontario shouldn't require calling dozens of clinics. Yet over 2.5 million Ontarians face this reality—dialing clinic after clinic, only to hear "not accepting new patients." The problem isn't a lack of doctors. It's that there's no coordinated way to know which Ontario primary care clinics have availability or what to do when clinics aren't accepting.
New-patient intake calls overwhelm front-desk staff. Traditional voicemail tells callers intake is closed, but it doesn't stop them from calling back next week. Voicemail informs, but it doesn't reduce repeat intake calls or provide SMS next steps toward patient attachment.
ClinicHub changes the equation. When your intake status is "not accepting," we intercept new-patient inquiries and provide clear next steps—including SMS links to nearby clinics with availability and waitlist sign-ups. Clinics reduce call volume; patients get a real path to patient attachment. That's what ClinicHub provides—a coordination layer for Ontario primary care clinics.
What ClinicHub Does — And Doesn't Do
We're a coordination layer for intake calls — not a clinical tool or a replacement for medical judgment.
No diagnosis
We never assess symptoms or provide medical advice.
No symptom triage
Clinical decisions stay with clinicians — always.
No EMR access
Zero integration with patient records or clinical systems.
Existing patients unaffected
Current patient calls route through as normal.
Built for Ontario's Primary Care Reality
Over 2.5 million Ontarians lack a family doctor. ClinicHub is designed specifically for Ontario's clinic intake challenge.
Ontarians without a family doctor
of family physicians report being overwhelmed by administrative burden — ClinicHub helps by addressing new-patient intake calls
languages supported for Ontario's diverse population
ClinicHub serves patients seeking family doctors across Ontario, from the Greater Toronto Area to Northern Ontario. Our platform helps clinics reduce intake call volume while supporting better waitlist management province-wide.
Resources & Guides
In-depth guides on Ontario primary care access, clinic intake management, and patient attachment.
Finding a family doctor in Ontario
Why finding primary care is so difficult and what patients can do to improve their chances.
Reduce new-patient intake calls
How clinics can cut repetitive intake inquiries while still supporting unattached patients.
Primary care waitlists in Ontario
Understanding how clinic waitlists work and what alternatives exist for patients.
Clinic intake management
Best practices for managing new-patient inquiries without overwhelming reception staff.
Ethical AI in primary care access
How AI can support—not replace—human decision-making in healthcare access.
For Clinics
The human-first intake layer for new-patient calls
Traditional voicemail messages inform callers when intake is closed, but they don't reduce repeat calls or help patients take next steps.
ClinicHub answers "Are you accepting new patients?" on your behalf—for new-patient calls only—so your staff doesn't have to, and guides patients into an alert system where they're notified when local clinics have availability.
Existing-patient calls continue to route exactly as they do today.
Update your clinic's intake status with one click. No EMR integration required.
Learn More for ClinicsFor Patients
Search clinics by postal code to see who's accepting new patients. Get a free weekly email digest—or upgrade for real-time SMS alerts when clinics near you open intake—without relying solely on government attachment programs.
Join the Patient BetaThe Problem We're Solving
Patient demand and clinic capacity are increasingly misaligned. Patients struggle to find clinics accepting new patients, while front-desk teams absorb waves of intake requests they cannot accommodate.
For Patients
Finding a family doctor shouldn't feel like a maze. Yet most patients spend hours calling clinics one by one, adding themselves to waitlists, sending emails, or registering with Health Care Connect—often with no clear sense of who is actually accepting new patients.
For Clinic Staff
Reception teams repeat the same intake message dozens of times a day—even when the answer is simply "no." Traditional voicemail messages communicate that intake is closed, but they don't reduce repeat calls or help patients move forward. ClinicHub gives clinics a proactive way to handle these calls and guide patients toward clinics with availability.
For Clinics: A Consistent Intake Workflow You Control
ClinicHub handles new-patient inquiries before they reach the front desk, ensuring reception only deals with calls they can act on.
If you're not accepting new patients
Callers are informed immediately and guided to check availability at nearby clinics—without adding work to your team.
If you are accepting
Calls move directly to reception, so staff can focus on helping patients you're ready to take on.
Fewer interruptions. Fewer repeat conversations. A calmer, more predictable day.
Designed for Ontario's Primary Care Reality
ClinicHub is built around how family practices actually operate in Ontario—reflecting real intake patterns, call volumes, capacity constraints, and the way patients navigate the system today.
- PHIPA-aligned handling of caller information
- Support for family medicine and walk-in clinic intake workflows
- Clear, safe, clinically appropriate language
- Respect for clinic-defined acceptance windows and capacity limits
Why Clinics Join ClinicHub
Reduces Repetitive Calls — and Helps Patients Get to the Right Place Faster
Stop answering "Are you accepting new patients?" dozens of times a day. ClinicHub handles those calls for you and guides patients toward clinics with availability, so your team saves time while contributing to a better access pathway for the community.
Protects Staff Time
Free up your team for urgent and existing patient needs
Consistent Messaging
Callers hear the same accurate answer every time
Better Patient Experience
Prevent unnecessary call loops and frustration
Clinic-Controlled Settings
Update intake status weekly via email or login
PHIPA-Aligned
Secure, Canadian-compliant data handling
Looking Ahead
As more clinics adopt ClinicHub, patients gain clearer pathways to care—and a scalable network effect emerges across the system.
Real-Time Intake Status
More clinics sharing accurate, real-time intake status—giving patients clarity on who's accepting new patients.
Smarter Call Routing
More callers guided to the right place on the first try—reducing wasted calls and patient frustration.
Reception Relief
Less pressure on clinic phone lines and reception teams—letting staff focus on patient care.
Navigable Access Points
A more navigable, capacity-aware entry point into primary care across Ontario.
Proactive Waitlist Management
Future support for proactive waitlist management, where patients are automatically removed from other clinic waitlists once they find care—reducing stale lists, preventing duplication, and creating true waitlist motion across the system.
A Connected Health System
A health system where patients move, waitlists update, and capacity becomes visible—all with minimal burden on clinic teams.
Join Our Mission
Whether you're a clinic looking to streamline intake or a patient seeking a family doctor, we're here to help connect Ontario's healthcare community.
Clinics: Fully refundable in the first 14 days
Have questions? We're here to help.
Whether you're a clinic, a patient, or a caregiver, you can reach out with questions, feedback, or support requests — and we'll guide you through the next steps.