Accessibility Statement
Last Updated: December 23, 2025
Operated by: Strong Ventures Inc.
Our Commitment & Standard
ClinicHub is committed to ensuring our digital services are accessible to all Ontarians, including people with disabilities. We aim to meet WCAG 2.1 Level AA (Web Content Accessibility Guidelines) and comply with the Accessibility for Ontarians with Disabilities Act (AODA).
1. Scope
This accessibility statement applies to:
- Marketing website: clinichub.ca public pages (homepage, how it works, pricing, FAQ, etc.)
- Blog: All blog posts and resources at clinichub.ca/blog
- Application areas: Clinic dashboard, patient portal, and account management pages
- PDF documents: Any downloadable PDFs linked from our website
- Telephone services: Our IVR (Interactive Voice Response) call triage system
We aim for consistent accessibility across all these areas.
2. Accessibility Features
We have implemented the following accessibility features across our website and application:
Keyboard Navigation
All interactive elements (links, buttons, forms) are accessible via keyboard. Tab through the page, press Enter to activate.
Focus Indicators
Visible focus outlines on all interactive elements so keyboard users always know where they are.
Colour Contrast
Text and interactive elements meet WCAG AA contrast ratios (4.5:1 for normal text, 3:1 for large text).
Text Resizing
Content remains readable and functional when text is resized up to 200% using browser settings.
Semantic Headings
Proper heading hierarchy (H1, H2, H3) allows screen reader users to navigate by section.
Alternative Text
All meaningful images include descriptive alt text. Decorative images are marked appropriately.
Skip Links
Skip-to-content links allow keyboard users to bypass repetitive navigation.
ARIA Landmarks
Page regions (header, main, navigation, footer) are marked with ARIA landmarks for screen readers.
Form Accessibility
All form inputs have associated labels. Error messages are announced to screen readers.
Link Clarity
Links describe their destination. We avoid generic "click here" text.
Responsive Design
Content works across screen sizes, from mobile phones to desktop monitors.
Dark Mode
Light and dark colour themes available, both meeting contrast requirements.
3. Telephone & IVR Accessibility
Our call triage system is designed to be accessible:
- Simple interaction: Callers respond to a single, clear question using their telephone keypad
- Clear audio: AI-generated voices use natural speech patterns at appropriate speed
- Repeat options: Callers can hear prompts again if needed
- No time pressure: The system waits patiently for responses
Multi-Language Support
Recognizing Ontario's linguistic diversity, our IVR system supports 12 languages:
- English, French (Canada's official languages)
- Mandarin, Cantonese (Chinese languages)
- Hindi, Punjabi, Urdu (South Asian languages)
- Arabic, Tagalog, Spanish, Portuguese
- Italian
Callers select their preferred language at the start of the call.
4. Known Limitations
While we strive for full accessibility, we are aware of the following limitations:
| Issue | Affected Area | Planned Fix |
|---|---|---|
| Some older blog posts may have images without alt text | Blog archive | Q1 2025 audit |
| Complex data tables in admin dashboard may need improved screen reader support | Clinic dashboard | Q1 2025 |
| Third-party embedded content (maps, charts) may have varying accessibility | Various pages | Ongoing evaluation |
If you encounter any accessibility barriers not listed here, please let us know.
5. Feedback & Support
We welcome feedback about accessibility. If you encounter a barrier, have suggestions, or need an accommodation:
How to Report an Accessibility Issue
- Contact method: Use the Contact Us form on our website
- Subject: Include "Accessibility" in your message
- Please include:
- The page URL where you encountered the issue
- Your device and browser (e.g., "iPhone Safari" or "Windows Chrome")
- Assistive technology used, if any (e.g., "VoiceOver", "JAWS", "NVDA")
- Description of the barrier you experienced
Response Commitment
- Acknowledgment: Within 2 business days
- Initial response: Within 5 business days
- Resolution or workaround: We will work with you to find a solution as quickly as possible
For accommodation requests (e.g., information in an alternative format), we will make reasonable efforts to meet your needs.
6. AODA Compliance
As a business operating in Ontario, we are committed to meeting our obligations under:
- Accessibility for Ontarians with Disabilities Act, 2005 (AODA)
- Ontario Regulation 191/11 (Integrated Accessibility Standards Regulation)
- Information and Communications Standards requiring accessible websites and web content
Our target is WCAG 2.1 Level AA conformance, which exceeds the AODA requirement of WCAG 2.0 Level AA.
Accessibility Principles (POUR)
- Perceivable: Information is presented in ways all users can perceive
- Operable: Interface components work for all users, including keyboard-only
- Understandable: Content and functionality are clear and predictable
- Robust: Content works with current and future assistive technologies
7. Third-Party Content
Our website may link to third-party websites or embed external content (maps, videos, widgets). While we encourage our partners to maintain accessible services, we cannot guarantee the accessibility of external content.
If you encounter accessibility issues with linked content, we encourage you to contact that organization directly. You may also let us know so we can consider alternatives.
8. Updates to This Statement
We review this accessibility statement regularly to reflect improvements in our practices and any changes in legal requirements.
Change Log
| Date | Change |
|---|---|
| December 23, 2025 | Added detailed accessibility features, known limitations table, and feedback response times |
| December 12, 2025 | Initial accessibility statement published |