How ClinicHub Works
Intake call management for Canadian healthcare clinics — helping patients find care while protecting your reception team.
Choose your clinic type
Two Perspectives, One System
ClinicHub connects patients and clinics by making intake status clear, without changing how clinics operate.
For Patients
Find Clinics That Are Accepting
ClinicHub shows nearby clinics that are currently accepting new patients, based on the most recent intake updates provided by clinics.
Get Notified When Intake Opens
If no clinics are accepting in your area, you can choose to receive updates when local intake opens. While government-run centralized attachment programs are often backlogged and provide limited visibility into real-time availability, ClinicHub offers a simple way to track openings without repeatedly searching or calling clinics.
Follow a Clear Next Step
Patients have a clear path to track availability and act when opportunities open up, instead of hitting dead ends.
For Clinics
Caller Reaches the ClinicHub Front Layer
The clinic's phone number routes through a calm, automated front layer that handles new-patient inquiries 24/7 when intake is closed — with multilingual support in 12 languages (English, French, Mandarin, Cantonese, Hindi, Punjabi, Arabic, Spanish, Urdu, Tagalog, Italian, and Portuguese) to help ensure callers understand the message the first time.
ClinicHub States Whether the Clinic Is Accepting
Using the clinic's most recent intake update (via email or login), ClinicHub informs callers when intake is closed and offers an optional SMS link. The link gives patients a clear next step—viewing nearby clinics with availability or receiving alerts when intake opens—reducing repeat calls while improving clarity. Learn more about the SMS link
Accepting New Patients? Calls Route to Reception
When intake is open, calls route directly to your existing reception or auto-attendant as usual, with no friction or language-layer intervention.
Clinics Stay in Control
Teams update their acceptance status through a weekly automated email or an online login portal. No new workflows. No new software burden.
Clear Guidance for Callers
Callers don't wonder who to contact next. When intake is closed, ClinicHub provides consistent, multilingual guidance and offers an SMS next step—letting patients view clinics with availability or sign up for intake alerts—while protecting reception teams from repetitive calls. Learn more about the SMS link
How ClinicHub Handles New-Patient Calls at the Clinic
ClinicHub steps in only when intake is closed. When intake is open, calls flow to your reception or auto-attendant exactly as they do today.
Call Comes In
A patient calls your existing clinic number.
Intake Status Checked 24/7
ClinicHub checks your most recent intake status around the clock.
Intake Is Open
Calls route directly to your reception team as they do today.
Intake Is Closed
For new-patient calls only, ClinicHub provides clear, multilingual intake messaging and offers an optional SMS link with next steps.
Existing-patient calls continue to route exactly as they do today, without delay or interruption.
SMS Becomes the Next Step
Patients receive a text with next steps—letting them view nearby clinics accepting new patients or sign up for intake alerts. Learn more
Smart Waitlist Management
AI-assisted waitlists with proactive SMS outreach—keeping lists current and in motion across the province. +$49/month
No diagnosis. No symptom triage. No replacement of clinic staff.
Two Simple Ways Clinics Update Their Status
Weekly Email
Clinics receive an automated email with simple YES / NO buttons to confirm whether they are accepting new patients.
Online Portal
Clinics can log in anytime to update intake status, view call activity, and manage settings.
A Shared Outcome
ClinicHub improves access to care by guiding patients more efficiently—while respecting clinic workflows, language needs, and supporting government-run attachment programs under strain.
Learn More
For Clinics
Reduce call overload while helping patients move forward.
See how ClinicHub protects reception teams from repetitive new-patient inquiries—while guiding patients into clearer pathways that support broader access-to-care efforts.
For Patients
Find care without starting over.
Learn how ClinicHub helps patients see which clinics are accepting new patients, sign up for intake alerts, and navigate beyond delayed or centralized government systems with clearer next steps.
FAQ
Clear answers, transparent boundaries.
Understand what ClinicHub does—and doesn't do—how it fits alongside existing clinics and government programs, and how it helps ease pressure across the system.
Frequently Asked Questions
Common questions about how ClinicHub works with your clinic.
How does ClinicHub know when a clinic is accepting patients?
Clinics update their intake status through a simple weekly email (YES/NO buttons) or by logging into their online portal. ClinicHub uses the most recent status to inform callers—no complex integration or EMR access required.
Does ClinicHub replace my clinic's phone system?
No. ClinicHub sits in front of your existing phone system as a call-handling layer. When intake is open, calls route directly to your reception as usual. ClinicHub only intervenes for new-patient inquiries when intake is closed.
Can existing patients still call the clinic normally?
Yes. Existing patients can press a button to bypass the intake message and connect directly to reception. ClinicHub is designed specifically for new-patient intake calls—it does not affect how existing patients reach your clinic.
What happens when intake status changes?
When you update your status to "accepting," callers are immediately routed to reception without the intake-closed message. Patients who signed up for alerts also receive a notification that your clinic has opened intake.
Is patient privacy protected with ClinicHub?
Yes. ClinicHub does not access medical records, collect health information, or store patient clinical data. The system handles only administrative intake communication—clinic intake status and patient navigation guidance.
How does ClinicHub work with clinic workflows?
ClinicHub requires no new software, no EMR integration, and no staff training. Clinics simply confirm their intake status weekly via email or portal. The system adapts to how clinics already operate—not the other way around. Learn more about ethical AI in primary care access.
Ready to Get Started?
Whether you're a patient looking for care or a clinic managing intake when not accepting, ClinicHub creates clearer paths forward and helps reduce unnecessary call volume and intake churn across primary care.
Fully refundable in the first 14 days